Enhancing Testing Efficiency with TMS Premium Support
Case study: Enhancing testing efficiency with TMS Premium Support
Client: A Bank in Asia
Services: TMS Premium Support
Overview
Faced with increasing testing demands to ensure a seamless software lifecycle, a leading bank in Asia made the strategic decision to adopt our Premium Support Package. After several years of leveraging RightClick TMS for test automation and partnering with RightClick for Summit testing, the bank recognized the need for faster access to expertise and support to handle new business requirements and growing test complexity.
Client Drivers
- Limited internal expertise to effectively manage complex and growing testing processes.
- Tight timelines to implement new TMS automated tests for the new requirements.
- Increasing demands for faster and more efficient testing to support business agility.
- The need to maintain the existing library in line with the latest Summit updates.
To address these challenges, the bank turned to our RightClick TMS Premium Support Package to ensure ongoing system optimization and enhanced operational agility.
How We Helped
By opting for our TMS Premium Support, the bank gained access to a range of tailored services designed to maximize testing efficiency and TMS usage.
- TMS Ownership & Maintenance: RightClick assumed full responsibility for maintaining the bank’s TMS portfolio, applying best-in-class automation to ensure high-quality, reliable tests. This freed the bank’s internal teams to focus on strategic business priorities.
- Streamlined Testing Process: Our experts optimized and automated workflows, significantly reducing manual workload. This allowed the bank to meet increasing testing demands with minimal disruption to day-to-day operations.
- Cost-Effective Support: The Premium Support Package simplified budgeting with predictable, pre-secured expenses while eliminating ad hoc procurement processes.
- Tailored Expertise for Faster Resolution: Dedicated RightClick consultants, deeply familiar with the bank’s unique environment, delivered efficient issue resolution and integrated new testing requirements seamlessly into existing processes.
Conclusion
The bank has already realized significant benefits, including:
- Faster Upgrades: Automated tests ensured the bank was prepared for its latest Summit upgrade reducing resource requirements and minimizing testing timelines.
- Enhanced Support: Dedicated RightClick consultants provided ad hoc assistance and expert advice without the need for lengthy procurement processes.
- Increased Efficiency: Streamlined automation enabled the bank to handle higher testing volumes with less effort, improving overall project timelines and operational efficiency.
Through RightClick’s Premium Support Package, the bank has transformed its testing operations, ensuring agility and scalability while reducing operational complexity. By partnering with RightClick, the client gained the expertise and tools it needed to keep pace with growing demands and evolving business priorities.
Streamline your testing processes and maximize efficiency with TMS Premium Support. Contact us to learn how we can deliver similar results for your organization.
